How can we help?
Firewall Settings
If you are having trouble placing calls using Hippo, it's likely that your network firewall is blocking the ports we use to transmit the conferencing data.…
Registering Devices to be Summoned
Please note that the Admin section is typically reserved for IT staff. For instructions on accessing the Admin Portal, please see here: Accessing the HVC…
Manually Requesting an App Update (RW Devices)
If your Realwear headset doesn't seem to be automatically updating, and you have not unenrolled from auto update from Hippo, you can try the following steps to…
Permission Descriptions
Inside the HVC Admin portal, Admins are able to assign permissions to roles, and then assign roles to users. This allows Admins to have deep control over which…
Pre-Invite Users in Bulk
In the HVC Admin portal, Admin users can pre-invite as many users as they'd like! It is important to note that users added in this method still need to…
Installing HVC2 on XR devices
This article is applicable to most android based XR devices, including Realwear devices and SPX devices. There is an alternate method below for users who…
Changing App Configuration Settings
Please note that the Admin section is typically reserved for IT staff. Once you have opened the Admin Portal (instructions here: Accessing the HVC Tenant Admin…
Editing Users
Please note that the Admin section is typically reserved for IT staff. Once you have opened the Admin Portal (instructions here: Accessing the HVC Tenant Admin…
Adding and Editing User Roles
Please note that the Admin section is typically reserved for IT staff. For instructions on accessing the Admin Portal, please see here: Accessing the HVC…
Accessing the HVC Tenant Admin Portal
Please note that the Admin section is typically reserved for IT staff. With the Hippo Virtual Care Tenant Admin Portal, you have access to a variety of user…